Refund Policy

Overview

At Martian Days, we strive to deliver exceptional software development services and consulting tailored to meet our clients' unique needs. Our goal is to ensure your complete satisfaction with our services. However, we understand that circumstances may arise where a refund is requested. Please read our refund policy below to understand our guidelines for refunds:

Refund Eligibility

Refunds are subject to the terms outlined in the signed contracts or agreements between Martian Days and the client. Eligibility for a refund will be determined based on the specifics outlined in the contract, including the scope of work, payment terms, and any mutually agreed-upon conditions for refunds.

Grounds for Refunds

Refunds may be considered under the following circumstances: Non-Delivery: If Martian Days fails to deliver the agreed-upon services within the specified timeframe or according to the defined scope as outlined in the contract. Service Deficiency: In cases where the delivered services do not meet the quality standards or specifications as agreed upon in the contract. Mutual Agreement: Refunds may also be granted based on mutual agreement between Martian Days and the client, subject to the terms specified in the contract.

Refund Process

To request a refund, clients must follow these steps: Contact Us: Reach out to your designated point of contact at Martian Days to discuss your concerns and reasons for requesting a refund. Review of Request: Our team will review the request for a refund in accordance with the terms of the contract and the circumstances outlined. Decision and Resolution: Upon review, a decision will be made regarding the refund request. This decision will be communicated to the client promptly.

Contractual Agreement

Please note that all refund requests are subject to the terms and conditions specified in the signed contracts or agreements between Martian Days and the client. The specific conditions for refunds, including eligibility criteria and process, will be outlined in these documents.